Terms & Conditions
Our site's registration form requires users to give us contact information such as their name, email, and postal address. Contact information from the registration forms is used to enhance the customer experience.
Our site uses an order form for customers to request information, products, and services. We securely collect financial information (like their account or credit card numbers). Financial information that is collected is used to bill the user for products and services.
Web Site Information
When you visit Ashtiani.ca, unless you tell us who you are or reveal any other personal information, we do not collect or store any information about you. The only information we collect and store is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring Web site and the pages you request. We use this non-personally identifiable information to generate aggregate statistics regarding activity on our Web site.
Cookies are files that your Web browser places on your computer's hard drive that permit us to tell whether, and if so, how many times, you have accessed our Web site previously, your interests and preferences, your language of choice, where your internet provider resides, internet user behavioral analysis, and your computer system's flash preference. You may choose to decline to accept cookies if your browser permits, but doing so may affect your use of our Web site and your ability to access certain features of the Web site.
A pixel tag is a transparent graphic image, sometimes called a Web beacon, clear GIFs or tracking beacon, placed on a Web site or in an e-mail, which indicates to us that a page or e-mail has been viewed. In addition, a pixel tag may tell your browser to get content from another server.
This site contains links to other sites. Ashtiani.ca is not responsible for the privacy practices or the content of such Web sites.
Ashtiani INC. uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Use of Information
The information that you provide to Ashtiani.ca can and may be used for the following purposes including, but not limited to: Tracking and confirming online orders, product deliveries, providing various customer services, administering promotions or surveys, sending marketing communications, fulfilling requests made by you, and performing other business activities related to your order as needed.
Sharing of Information
Ashtiani.ca will not share your personal information, including your email address with other companies for any reason, except as required by law. However, we may need to share some of your personal information with other companies to provide services such as shipping or delivery.
Additionally, we may share information with select partners, service providers or others acting on our behalf for limited purposes. Examples of the types of services for which we may share personal information with partners include, but are not limited to: Delivering packages, sending marketing communications, scheduling and performing installation services, sending mail or email on behalf of Ashtiani.ca, processing credit card payments, or servicing products.
Please allow 3-5 working days from the day of order for your goods to be delivered.
The delivery options currently available to you are as follows:
Standard 4-12 Days Mon – Fri 9am – 6pm Free shipping (Inside United Kingdom)
3-7 Day service Mon – Fri 9am – 6pm Free shipping
- Working days exclude Saturdays, Sundays and public holidays.
- A signature is required from you when your order is delivered. Orders will only be delivered to the address you have stated when placing your order. We cannot be held responsible for any inaccurate addresses provided to us.
- In very rare circumstances we may not be able to fulfil your order. Should we experience any problems with the availability of your order, we will let you know as soon as possible.
- We will not deliver to forwarding addresses due to the risk of fraud. This is for the protection of all our customers.
RETURNS & EXCHANGE
Whilst we hope you are delighted with your order, if you are not perfectly satisfied then we will happily offer you an exchange within 14 days of receiving your order.
Please note that goods should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Please make sure you return your items to us within 14 days after having notified us of your intention.
Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service, we advise royal mail first class recorded.(If you do not use a recorded service and the goods do not arrive it is your responsibility to claim off your postage provider and not our responsibility to refund). If the item is faulty we will re imburse up to first class recorded delivery costs (not special delivery), we will ask for a copy of the receipt so our accounts team can send you a cheque. These terms and conditions do not affect your statutory rights as a consumer.
The free delivery service is when the customer keeps the product purchased, if a refund is required when the goods have been received back to ASHTIANI, provided that the goods returned are in a saleable condition you will be refunded full amount.
How long do refunds take to show up?
When we receive your parcel back please allow 2/3 days for us to process the return. Any returns received on a Saturday will not be processed until Monday/Tuesday. You will receive a refund confirmation email when your product has been refunded. The refund can take up to 4/5 WORKING DAYS to show up in your bank/PayPal.
ASHTIANI will gladly exchange any products that are brought incorrectly, when we receive the item back please allow 2/3 WORKING days for us to process the exchange after we have received the parcel back. If on your initial order you selected the free delivery option then we will require a payment of £3.95 to re deliver your required exchange. (one exchange only).
You understand and expressly agree that use of this Site is at your own risk, that any material or data downloaded or otherwise obtained through the use of the Site or by virtue of resulting interaction with other Users is at your own discretion and risk, and that you are solely responsible for any damage to your computer system or loss of data that results from the download of such material or data, and for any other form of damage that may be incurred. ASHTIANI INC shall not be liable to Users for any damage resulting from use of the Site, nor in any way responsible for the conduct of Users, or information exchanged on the Site.
Although ASHTIANI INC endeavors to keep Content on this Site updated it is not possible to ensure that all information is correct or up to date. This Site is intended to be for general reference purposes and is not intended to constitute an offer or solicitation. ASHTIANI INC assumes no responsibility or liability for any actions taken as a result of using this Site, or for errors or omissions in the Content on this server. THIS SITE AND THE CONTENT CONTAINED HEREIN ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.